For your convenience, our most common customer questions are answered right here.

Not finding what you want? Reach out directly through our Contact Us page.

Q: Can you fit our new fire?

A: YES. Our in-house installers can do that for you.

Q: How long does installation take?

A: We can install most fires within 1-2 days. An appointment date for fitting can be provided on the day of purchase.

Q: Are you registered to fit gas fires?

A: YES. All our installers are Heatas and Gas Safe registered.

Q: How do your prices compare with online stores?

A: Our prices are very keen and they include installation as well!

Q: Can we visit your showroom?

A: YES. Our Showroom is open Tuesday – Saturday from 10am until 3pm.